Terms and conditions

1. Scope

The following General Terms and Conditions of Business exclusively apply to each and every transaction concluded or entered in our online shop “The Little Shop of Phantoms” as well as for standard purchase methods between AirDOC/Double Ugly! and customers that are deemed consumers under clause 13 German Civil Code (Buergerliches Gesetzbuch – BGB).

2. Conclusion of contract

The contract comes into being by the acceptance of the order by AirDOC/Double Ugly!. The customer refrains from the receipt of an acceptance declaration according to clause 151 (1) German Civil Code (BGB). The notification of the customer about the conclusion of the contract is carried out by AirDOC/Double Ugly! by either an order confirmation or at delivery at latest. When ordering via the AirDOC/Double Ugly! online shop, the order confirmation is carried out by e-mail immediately.

3. Right of Revocation

You are entitled to revoke within 14 days the contract in written form without indication of reasons (e.g. by letter, telefax, e-mail) or – in case of having received the goods prior to the deadline – by returning the goods. The deadline begins upon customers receipt of this notification in written form, but not earlier than receipt of goods at the customer, and also not prior to fulfilling our information obligations according to section 246 clause 2 in conjunction with clause 1 (1) and (2) EGBGB (Introductory Act to the Civil Code) as well as our obligations according to section 312e paragraph 1 (1) BGB (Civil Code) in conjunction with section 246 clause 3 EGBGB. To meet the revocation deadline, timely mailing of the written revocation or the return shipment shall suffice. The revocation has to be addressed as follows:

AirDOC/Double Ugly!
Attn. Mr. Andreas Klein (Proprietor)
Wetterkreuz 13
91058 Erlangen
GERMANY

Fax: +49 9131 539117

E-mail: info@shopofphantoms.com

Consequences of Revocation

In case of an effective revocation, mutually received goods and services have to be returned. If applicable, AirDOC/Double Ugly! has to return any drawn uses (i.e. interests). Should the customer not be able to return the goods as a whole or partially only in a deteriorated state, AirDOC/Double Ugly! potentially must be paid for restitution of lost value. This does not apply in case deterioration of goods has arisen from simply inspecting the goods the way normally done at a retail shop. If the customer uses the goods according to its determination she or he will not held responsible of any refund upon deterioration.

The customer has to bear the return shipment postage if and when the delivered goods match the goods he or she has. AirDOC/Double Ugly! has to bear the return shipment postage for damaged goods and wrongly sent items. The customer bears this postage in advance and will be refunded for his expenses upon arrival of the returned goods at AirDOC/Double Ugly! warehouses. Not properly postpaid return shipments will be rejected.

End of instructions for right of revocation

4. Conditional availability

Paid orders are processed within 7 to 10 working days from the date of receipt. In case an ordered and paid for item is not available it will be shipped free of charge (shipping costs) upon arrival at AirDOC/Double Ugly! web shop – delivery times therefore may vary from 2 to 6 six weeks. Should AirDOC/Double Ugly! find out that an ordered and paid for item is no longer available from manufacturers/suppliers or out of production AirDOC/Double Ugly! is entitled to offer an item equal in price and quality. In case the customers refuses this offer and cancels his or her order AirDOC/Double Ugly! will immediately refund the customer. AirDOC/Double Ugly! has the right of cancellation of an order for items which are no longer available or which cannot be shipped due to legal or other reasons. Already received payments for such an order will be refunded by return of the cancellation of an order.

5. Prices

All prices stated in the AirDOC/Double Ugly! online shop are retail prices in EURO including currently applicable VAT (non-EU customers are not charged VAT). AirDOC/Double Ugly! has the right to alter prices according to VAT and price increase from manufacturers/suppliers without separate notice. Specific costs such as import tax for foreign countries have to be borne by the customer.

6. Shipping costs

Click to read our shipping terms and conditions.

7. Orders

Each and every order is based on these GTC in its valid version. Orders can be placed by letter, fax or e-mail. Minimum order is 10,00 EURO excluding shipping costs. Shipping is carried out by DPD and DHL Deutsche Post on request.

To reduce the risk of damage all resin parts and conversion sets are exclusively shipped by insured packet.

8. Terms of payment

Payment has to be carried out in advance without allowance by the following options:

  • Giropay
  • PayPal
  • Credit cards: VISA and Mastercard

When paying by bank transfer, all fees have to be borne by the customer. The customer has to ensure that the total amount of the invoice without allowance will be credited to the account of AirDOC/Double Ugly!. AirDOC/Double Ugly! cannot be made responsible for the loss of money, which is transferred by letter post or other kind of dispatch.

9. Place of fulfillment

Place of fulfillment for shipments and payments is Erlangen.

10. Warranty

The customer has to report AirDOC/Double Ugly! about any faulty or defective items in written form within 7 days after receipt of the supply. The warranty is limited to replacement or remedy, opted by AirDOC/Double Ugly! only.

11. Agreement for bearing of costs and expenses

Should the customer makes use of his or her right of revocation he or she has to bear the regular costs for return shipment if and when the delivered goods match the goods he or she has ordered. AirDOC/Double Ugly! has to bear the return shipment postage for damaged goods and wrongly sent items. The customer bears this postage in advance and will be refunded for his expenses upon arrival of the returned goods at AirDOC/Double Ugly! warehouses. Not properly postpaid return shipments will be rejected.

12. Retention of title

All goods delivered will remain property of AirDOC/Double Ugly! until full payment is made and received.

13. Applicable law

The privities of contract are subject to the law of the Federal Republic of Germany.

14. Miscellaneous

Prices, errors and feasibility of supply are subject to change.

Erlangen, March 2013